frequent asked questions
Before You Get Started
- Who is TelTel?
- What technologies does TelTel use?
- How much does it cost to use TelTel?
- What equipment and software do I need to use TelTel?
- Does my Internet connection speed affect the sound quality?
- Will TelTel sell my personal information?
- How do I install TelTel?
- Where do I find more information?
For First Time Users
- What do I do after logging into TelTel?
- How do I make a call using TelTel?
- I need to talk to a friend who is rarely online/available. What can I do?
- Can other people who use my computer also use TelTel?
- How do I start an instant text conversation?
- How do I launch the dial-pad?
- What is the timestamp and how do I display/hide it?
- How do I invite a friend who is already a TelTel user?
- How do I remove a friend?
Common Problem Troubleshooting
- What does it mean if I see the "Network Connectivity Lost" message when I try to login?
- What should I do if I have problems downloading and installing TelTel?
- I forgot my password. How do I login?
- How do I change my password?
- I can't hear my friends, or my friends can't hear me. What do I do?
Questions about personal TelTel paid services
- When do my TelTel credits expire?
- What happens when my TelTel credits run out?
- Who provides your payment service?
- What is your refund policy?
Questions about TelTel Group - Business Premium Package
- How do I build a TelTel Group?
- How do I add members to my TelTel Group?
- How do I access the group voice attendant?
- How do I record prompts in my group voice attendant?
- How does the Admin set up the extension numbers, management codes, conference rooms, etc.?
- How does the member set up extension call settings, voicemail, etc.?
- How do I purchase TelTel credits or optional add-ons?
- How do I upgrade, extend, or re-activate the package?
- How do I downgrade the package subscription?
- What happens to group credits when the subscription has ended and is not re-activated?
- What is the cancellation and refund policy for TelTel Group package and add-on purchases?
- What if I need help to set up my group?