Common Problem Troubleshooting

What does it mean if I see the "Network Connectivity Lost" message when I try to login?

If TelTel has worked on your machine in the past, check to see if your network connection is working properly. (For example, can you visit websites?) If your network connection is working, you might have tried to login during a system upgrade or outage. Please check the announcements board of our forum for system status updates.

TelTel works with most Network Address Translation (NATs) boxes and many firewalls. However, if you have never been able to login on your present machine, and you are behind a firewall or NAT, TelTel may not be compatible with your particular network set-up. Please post your problem on the TelTel Technical Support board in our forum. Provide as much information as possible about your NAT or firewall hardware/firmware/software version and TelTel will do its best to assist you.

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What should I do if I have problems downloading and installing TelTel?

If you are having problems downloading the TelTel installer, select "Save" (instead of "Open") to save the TelTel installer to your download folder. To install TelTel, double-click on the file "TelTel-Installer.exe."

If you are having problems installing TelTel, do the following:

1. Close all open Microsoft Windows applications.
2. Verify that you have the appropriate permissions to install programs on your computer.

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I forgot my password. How do I login?

Click on the "Forgot Password" link in the login dialog box. Choose a new password. After you choose a new password, TelTel will send a confirmation email to your login account. To activate your new password, click on the link contained in the email. (If you can no longer access this account, you must register again using a new email address.)

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How do I change my password?

In your TelTel control panel, go to: TelTel >> Options. In the options dialog box, select "Password." Enter your current password and your new password. Then click "OK." Your new password will become immediately active.

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I can't hear my friends, or my friends can't hear me. What do I do?

If the sound quality is poor and your headset is functional, you can use the Tuning Wizard to help you adjust your sound settings easily and quickly. To begin tuning, go to: Tools >> Tuning Wizard.

Users behind a firewall might still have problems after successful tuning. If you suspect that your firewall might be the problem, please visit the Technical Support board in our forum.

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