Before you get started

Who is TelTel?

TelTel is headquartered in Santa Clara, California, in the heart of the Silicon Valley. TelTel's vision is to deliver "always on" communication software for users around the world. We believe that the best products are created through continuous and open communication between developers and users. By maintaining an open dialogue, the TelTel team will continue to grow and evolve alongside our users and provide the most innovative services possible.

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What technologies does TelTel use?

TelTel is a managed peer-to-peer Internet telephony application. This term describes a powerful and flexible mix of the client-server and the peer-to-peer architecture model. Within this hybrid model, routing and repository services reside centrally, meaning that clients can come and go without impacting the Quality of Service (QoS). Additionally, TelTel ensures that presence information is always accurate. Key services, such as media exchange, are handled directly by the clients as peers, thereby distributing the load among end-users and providing top-notch scalability.

TelTel uses Session Initiation Protocol (SIP) as its underlying messaging protocol. In addition to being an open standard that is fast becoming the industry standard, SIP is optimally designed to take advantage of this unique approach. Furthermore, SIP enables TelTel technology to integrate smoothly with many other applications and networks.

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How much does it cost to use TelTel?

TelTel has two major calling functions: PC-to-PC calls and TelTel-Out calls.

• PC-to-PC: It is absolutely FREE to make PC-to-PC calls in TelTel.


• PC-to-Phone:You can purchase TelTel Credits and make phone calls from your TelTel Softphone. Our TelTel-Out service covers most parts of the world. For exact rates, please review our rate table.


• Other services:Please visit the TelTel Store for pricing details.

For offer details, please visit the announcements board in our forum.

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What equipment and software do I need to use TelTel?

To use TelTel, you need the following hardware and software components:

• Operating System - Windows 2000 or Windows XP.
• Processor - 400 MHz or faster recommended, 266 MHz minimum.
• Memory - 64 MB RAM minimum.
• Browser - Microsoft IE, Version 5 or greater.
• A sound card
• A computer headset with a built-in microphone – While you may use TelTel on a PC with speakers and a microphone, the sound quality is superior with a computer headset.
• An Internet connection - Dial-up users need a working connection speed of 33.6 Kbps or greater.
• The TelTel client application - You will be prompted to download the client the first time you use TelTel.

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Does my Internet connection speed affect the sound quality?

Users with a broadband (high-speed) Internet connection will experience the best sound quality, which will be significantly better than with a typical landline telephone. However, the sound quality for dial-up users still compares favorably with that of a cell phone.

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Will TelTel sell my personal information?

No. TelTel takes your privacy concerns seriously. TelTel never sells or shares its customers' personal information.
Please click here to read our complete privacy policy.

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How do I install TelTel?

To install TelTel, please click here for the download. When the download dialog box appears, choose "Open."
Installation will begin and complete itself automatically.

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Where do I find more information?

Please visit the TelTel Forum for any or all of the following:

• Details - Get product information at your fingertips.
• Input - Tell us what you do and don't like.
• Requests - Make requests for new features.
• Background - Read TelTel's official announcements and press releases.
• Connections - Converse with other TelTel users.

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