Frequent Asked Questions

Before You Get Started

• Who is TelTel?
• What technologies does TelTel use?
• How much does it cost to use TelTel?
• What equipment and software do I need to use TelTel?
• Does my Internet connection speed affect the sound quality?
• Will TelTel sell my personal information?
• How do I install TelTel?
• Where do I find more information?

For First Time Users

• What do I do after logging into TelTel?
• How do I make a call using TelTel?
• I need to talk to a friend who is rarely online/available. What can I do?
• Can other people who use my computer also use TelTel?
• How do I start an instant text conversation?
• How do I launch the dial-pad?
• What is the timestamp and how do I display/hide it?
• How do I invite a friend who is already a TelTel user?
• How do I remove a friend?

Common Problem Troubleshooting

• What does it mean if I see the "Network Connectivity Lost" message when I try to login?
• What should I do if I have problems downloading and installing TelTel?
• I forgot my password. How do I login?
• How do I change my password?
• I can't hear my friends, or my friends can't hear me. What do I do?

Questions about personal TelTel paid services

• When do my TelTel credits expire?
• What happens when my TelTel credits run out?
• Who provides your payment service?
• What is your refund policy?
  

Questions about TelTel Group - Business Premium Package

• How do I build a TelTel Group?
• How do I add members to my TelTel Group?
• How do I access the group voice attendant?
• How do I record prompts in my group voice attendant?
• How does the Admin set up the extension numbers, management codes, conference rooms, etc.?
• How does the member set up extension call settings, voicemail, etc.?
• How do I purchase TelTel credits or optional add-ons?
• How do I upgrade, extend, or re-activate the package?
• How do I downgrade the package subscription?
• What happens to group credits when the subscription has ended and is not re-activated?
• What is the cancellation and refund policy for TelTel Group package and add-on purchases?
• What if I need help to set up my group?