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We are hiring...
TelTel is a fast growing company dedicated to revolutionize the way people communicate today. Our vision is to provide convenient, flexible, and personal telephony and communication services to every corner of the earth through the Internet. We are looking for talented and creative people who are eager to reinvent the century-old practice of telephony.
Find out today where you can be tomorrow.
Current Job Opportunities
US Office
- Sr. Software Engineer
- Principle System Engineer
- Business Development Manager
Taipei/Beijing Office
- Customer Service Engineer
- Operation Manager/Director
- Sr. Systems Engineer
- Sr. Software Engineer - Web Application
Sr. Software Engineer
Location: Santa Clara, US
Responsibilities:
- Participate in software development of TelTel products and services from prototype and analysis of requirements to architecture, design and development in large volume web application environment
- Collaborate with product management and UI designers to refine the user experience from concept development to final productization
- Develop high-fidelity functional design prototypes to demonstrate proof of concepts
- Evaluate third-party & open-source technologies to see how they may benefit to our product scope and deliverables
- Work in a dynamic, fast-paced environment and able to work with little direction
- Communicate with off-shoring team to productize the prototype when necessary
Requirements:
- 5+ years of experience in Web related design and development
- 3+ years of experience with LAMP (Linux, Apache, MySQL, PHP) environment
- 2+ years of experience with Rich Internet Application and Web 2.0 related technology,
- HTML, DOM, DHTML, XHTML, CSS
- Javascript, Ajax, Flash, and Flex
- XML, XPATH, XLT, SOAP, WSDL
- Browser plug-in and extension
- Cross browser development
- Extensive experience developing high volume consumer e-commerce web sites
- Solid understanding of foundation technologies like,
- Internet protocol TCP/IP, HTTP, SMTP, DNS, and FTP, etc.
- Database programming with SQL
- Object oriented design, design patterns, and event-driven programming
- High availability & scalability
- Knowledge with live communication related technology, VoIP, Streaming, Instant Message is big plus
- Familiar with J2EE related technology, EJB, Java, JMS, JDBC, Servlets, JSP is a plus
- Good sense of clean design for consumer-centric software
- Great communication skills and attention to detail are a must.
- High degree of self-motivation and flexibility with ability to effectively organize and prioritize multiple tasks under little supervision
- Be able to quickly come up to speed with different technologies and develop prototypes as needed
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Principle System Engineer
Location: Santa Clara, US
Responsibilities:
- Present and demonstrate TelTel technologies and solutions to resellers and customers, both on-site or through online tools.
- Assist sales in answering pre-sales questions, defining SOW, and compiling customer requirements.
- Assist in post-sales activities including prototype development, project management, system deployment, and problem trouble shooting.
- Work with R&D team to track bug-fixes and feature-requests, and resolve escalated customer issues.
- Work with business development and marketing group in preparing marketing material including technical white paper.
- Some travel to customers sites needed, and is available for after hour, on-call activities as needed
Qualifications
- BS or MS degree in Computer Science or Engineering with 5+ years experience in Telecom or Internet service related fields.
- Prior sales engineering experience with Internet and Telecom related product and service is plus.
- Strong knowledge of Internet networking and related application protocols.
- Extensive hands-on administrative experience with Linux servers and various networking gears.
- Good understanding and troubleshooting skills of VoIP infrastructures and protocols, including SIP RFC 3261, Firewall/NAT traversal, audio and video Codec, PSTN, NGN & IMS.
- Familiar with the VoIP market and be able to compare different products and identify each advantages and disadvantages.
- Ability to multitask and work under pressure, either individually, or as part of a team.
- Good writing skill to be able to articulate ideas and eventually turn it into white paper to distribute to customer.
- Excellent communication and presentation skills with customer oriented focus.
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Business Development Manager
Location: Santa Clara, US
Responsibilities:
- High visibility hands-on position responsible for partner program development and business development with service providers, equipment manufacturers and partners in the territory of the United States.
- Must be knowledgeable in the Voice-over-IP industry and be self directed and self motivated in execution.
- Must be result oriented and have proven track records in a start-up environment.
- Minimum 5 years of experience in sales and business development with successful track record in negotiating and closing partnership agreements that generates results.
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Customer Service Engineer
Location: Taipei, Beijing
Responsibilities:
- Provide front-line support for our customers and partners.
- Open, follow up, and close trouble tickets.
- Act as first line interface with partners and customers, act as liaison between customers/partners and operation engineers.
- Conduct customer callbacks.
- Complete initial troubleshooting steps for various symptom of user's issue.
- Participates in user acceptance testing (UAT) and user training.
Requirements:
- Some previous customer service experience, preferably in the area of Telecom and Internet service provider.
- Excellent customer service and interpersonal skills.
- Strong analytical capability in understand and solve problem.
- Familiar with MS Office.
- Ability to work flexible hours and weekends/evenings.
- Knowledgeable in customer billing practices.
- Familiar with Internet technologies and applications.
- Fluent in English and Chinese in both writing and speaking.
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Operation Manager/Director
Location: Taipei
Responsibilities:
- Manage day to day operation to ensure maximum service availability and quality for TelTel infrastructure, system, and services.
- Monitor and analyze operation issue to ensure problems are identified and solved as rapidly and efficiently.
- Develop and document operating procedures to support the day to day operations.
- Assess requirements, alternatives, and risks/benefits for various operation projects.
- Recommends and identifies opportunities and solutions to improve service efficiency and cost effectiveness.
- Is available for after hour, on-call activities as needed.
- Engage in daily operation tasks with extensive hand on work.
Requirements:
- BS or MS degree in Computer Science or Engineering with a minimum 8 years experience in related IT related field.
- At least 3 years of project and people management experience in managing large systems infrastructure with Internet related service or operation.
- Strong knowledge of TCP/IP networking and related application protocols.
- Extensive experience with Linux environment with strong hands-on administrator ability in either networking or system administration.
- Strong knowledge of IT Operations environments with understanding of existing voice and data communication technology.
- Working knowledge of modern telecom and IP transport services and capabilities.
- VoIP experience with knowledge with SIP protocol is a big plus.
- Excellent interpersonal and communication skills and ability to work effectively with all organizational levels.
- Strong leadership and team-building skills.
- Fluent in English and Chinese for both writing and speaking.
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Sr. Systems Engineer
Location: Taipei
Responsibilities:
- Deploy and configure TelTel system and network infrastructure.
- Monitor and analyze operation issue to ensure problems are identified and solved as rapidly and efficiently.
- Help to develop tools to manage and monitor the system.
- Develop and document operating procedures to support the day to day operations.
- Recommends and identifies opportunities and solutions to improve service efficiency and cost effectiveness.
- Is available for after hour, on-call activities as needed.
- Engage in daily operation tasks with extensive hand on work.
Requirements:
- BS or MS degree in Computer Science or Engineering with a 4+ years experience in related IT related field.
- Strong knowledge of Internet networking and related application protocols.
- Extensive experience with Linux environment.
- Strong hands-on skill in both networking and system administration.
- VoIP experience with knowledge with SIP protocol is a big plus.
- Fluent in Chinese and English languages in reading and writing.
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Sr. Software Engineer - Web Application
Location: Taipei
Responsibilities:
- Design and develop business and operation support system for TelTel service.
- Work with operation team closely to deliver new services and features.
- Serve as a project lead or individual contributor depending on project assignment.
- Mentor and train junior engineers.
Requirements:
- Minimum 3 years of commercial software development experience.
- Experience in developing web based application using Java.
- Expert level knowledge with HTTP, HTML, and XML.
- Good understanding of J2EE system architecture, web services and other distributed technologies.
- Good knowledge of SQL and Database system like Oracle, MySQL, or Postgres.
- Basic knowledge of JSP / Struts or similar dynamic web page delivery system.
- Experience with PHP development is a big plus.
- Familiarity with JBOSS is a plus.
- Prior exposure with telecom or Internet based business and operation support system is a big plus.
- High degree of self-motivation and flexibility with ability to effectively organize and prioritize multiple tasks.
- Ability and willingness to proactively interact to achieve results in a dynamic environment.
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Contact Information
Please email your resume to hr@teltel.com |
