careers
unlike any other start-ups on the planet
Challenge yourself to excel in a dynamic working environment. Join the ranks of TelTel’ers around the globe and explore exciting career opportunities limited only by your imagination.
Current Job Opportunities
US Office
Taipei/Beijing Office
- Customer Service Engineer
- Operation Manager/Director
- Sr. Systems Engineer
- Sr. Sofare Engineer - Web Application
Location: Santa Clara, US
Responsibilities:
- Participate in sofare development of TelTel products and services from prototype and analysis of requirements to architecture, design and development in large volume web application environment
- Collaborate with product management and UI designers to refine the user experience from concept development to final productization
- Develop high-fidelity functional design prototypes to demonstrate proof of concepts
- Evaluate third-party & open-source technologies to see how they may benefit to our product scope and deliverables
- Work in a dynamic, fast-paced environment and able to work with little direction
- Communicate with off-shoring team to productize the prototype when necessary
Requirements:
- 5+ years of experience in Web related design and development
- 3+ years of experience with LAMP (Linux, Apache, MySQL, PHP) environment
- 2+ years of experience with Rich Internet Application and Web 2.0 related technology,
- HTML, DOM, DHTML, XHTML, CSS
- Javascript, Ajax, Flash, and Flex
- XML, XPATH, XLT, SOAP, WSDL
- Browser plug-in and extension
- Cross browser development
- Extensive experience developing high volume consumer e-commerce web sites
- Solid understanding of foundation technologies like,
- Internet protocol TCP/IP, HTTP, SMTP, DNS, and FTP, etc.
- Database programming with SQL
- Object oriented design, design patterns, and event-driven programming
- High availability & scalability
- Knowledge with live communication related technology, VoIP, Streaming, Instant Message is big plus
- Familiar with J2EE related technology, EJB, Java, JMS, JDBC, Servlets, JSP is a plus
- Good sense of clean design for consumer-centric sofare
- Great communication skills and attention to detail are a must.
- High degree of self-motivation and flexibility with ability to effectively organize and prioritize multiple tasks under little supervision
- Be able to quickly come up to speed with different technologies and develop prototypes as needed
Location: Santa Clara, US
Responsibilities:
- Present and demonstrate TelTel technologies and solutions to resellers and customers, both on-site or through online tools.
- Assist sales in answering pre-sales questions, defining SOW, and compiling customer requirements.
- Assist in post-sales activities including prototype development, project management, system deployment, and problem trouble shooting.
- Work with R&D team to track bug-fixes and feature-requests, and resolve escalated customer issues.
- Work with business development and marketing group in preparing marketing material including technical white paper.
- Some travel to customers sites needed, and is available for after hour, on-call activities as needed
Qualifications
- BS or MS degree in Computer Science or Engineering with 5+ years experience in Telecom or Internet service related fields.
- Prior sales engineering experience with Internet and Telecom related product and service is plus.
- Strong knowledge of Internet networking and related application protocols.
- Extensive hands-on administrative experience with Linux servers and various networking gears.
- Good understanding and troubleshooting skills of VoIP infrastructures and protocols, including SIP RFC 3261, Firewall/NAT traversal, audio and video Codec, PSTN, NGN & IMS.
- Familiar with the VoIP market and be able to compare different products and identify each advantages and disadvantages.
- Ability to multitask and work under pressure, either individually, or as part of a team.
- Good writing skill to be able to articulate ideas and eventually turn it into white paper to distribute to customer.
- Excellent communication and presentation skills with customer oriented focus.
Location: Santa Clara, US
Responsibilities:
- High visibility hands-on position responsible for partner program development and business development with service providers, equipment manufacturers and partners in the territory of the United States.
- Must be knowledgeable in the Voice-over-IP industry and be self directed and self motivated in execution.
- Must be result oriented and have proven track records in a start-up environment.
- Minimum 5 years of experience in sales and business development with successful track record in negotiating and closing partnership agreements that generates results.
Location: Taipei, Beijing
Responsibilities:
- Provide front-line support for our customers and partners.
- Open, follow up, and close trouble tickets.
- Act as first line interface with partners and customers, act as liaison beeen customers/partners and operation engineers.
- Conduct customer callbacks.
- Complete initial troubleshooting steps for various symptom of user's issue.
- Participates in user acceptance testing (UAT) and user training.
Requirements:
- Some previous customer service experience, preferably in the area of Telecom and Internet service provider.
- Excellent customer service and interpersonal skills.
- Strong analytical capability in understand and solve problem.
- Familiar with MS Office.
- Ability to work flexible hours and weekends/evenings.
- Knowledgeable in customer billing practices.
- Familiar with Internet technologies and applications.
- Fluent in English and Chinese in both writing and speaking.
Location: Taipei
Responsibilities:
- Manage day to day operation to ensure maximum service availability and quality for TelTel infrastructure, system, and services.
- Monitor and analyze operation issue to ensure problems are identified and solved as rapidly and efficiently.
- Develop and document operating procedures to support the day to day operations.
- Assess requirements, alternatives, and risks/benefits for various operation projects.
- Recommends and identifies opportunities and solutions to improve service efficiency and cost effectiveness.
- Is available for after hour, on-call activities as needed.
- Engage in daily operation tasks with extensive hand on work.
Requirements:
- BS or MS degree in Computer Science or Engineering with a minimum 8 years experience in related IT related field.
- At least 3 years of project and people management experience in managing large systems infrastructure with Internet related service or operation.
- Strong knowledge of TCP/IP networking and related application protocols.
- Extensive experience with Linux environment with strong hands-on administrator ability in either networking or system administration.
- Strong knowledge of IT Operations environments with understanding of existing voice and data communication technology.
- Working knowledge of modern telecom and IP transport services and capabilities.
- VoIP experience with knowledge with SIP protocol is a big plus.
- Excellent interpersonal and communication skills and ability to work effectively with all organizational levels.
- Strong leadership and team-building skills.
- Fluent in English and Chinese for both writing and speaking.
Location: Taipei
Responsibilities:
- Deploy and configure TelTel system and network infrastructure.
- Monitor and analyze operation issue to ensure problems are identified and solved as rapidly and efficiently.
- Help to develop tools to manage and monitor the system.
- Develop and document operating procedures to support the day to day operations.
- Recommends and identifies opportunities and solutions to improve service efficiency and cost effectiveness.
- Is available for after hour, on-call activities as needed.
- Engage in daily operation tasks with extensive hand on work.
Requirements:
- BS or MS degree in Computer Science or Engineering with a 4+ years experience in related IT related field.
- Strong knowledge of Internet networking and related application protocols.
- Extensive experience with Linux environment.
- Strong hands-on skill in both networking and system administration.
- VoIP experience with knowledge with SIP protocol is a big plus.
- Fluent in Chinese and English languages in reading and writing.
Sr. Sofare Engineer - Web Application
Location: Taipei
Responsibilities:
- Design and develop business and operation support system for TelTel service.
- Work with operation team closely to deliver new services and features.
- Serve as a project lead or individual contributor depending on project assignment.
- Mentor and train junior engineers.
Requirements:
- Minimum 3 years of commercial sofare development experience.
- Experience in developing web based application using Java.
- Expert level knowledge with HTTP, HTML, and XML.
- Good understanding of J2EE system architecture, web services and other distributed technologies.
- Good knowledge of SQL and Database system like Oracle, MySQL, or Postgres.
- Basic knowledge of JSP / Struts or similar dynamic web page delivery system.
- Experience with PHP development is a big plus.
- Familiarity with JBOSS is a plus.
- Prior exposure with telecom or Internet based business and operation support system is a big plus.
- High degree of self-motivation and flexibility with ability to effectively organize and prioritize multiple tasks.
- Ability and willingness to proactively interact to achieve results in a dynamic environment.
Contact Information
Please email your resume to hr@teltel.com