|
|
|
 |
We are hiring... |
 |
|
|
TelTel is a fast growing company dedicated to revolutionize the way
people communicate today. Our vision is to provide convenient,
flexible, and personal telephony and communication services to every
corner of the earth through the Internet. We are looking for talented
and creative people who are eager to reinvent the century-old practice
of telephony.
Find out today where you can be tomorrow.
Current Job Opportunities
- Business Development Manager
- Customer Service Engineer
- Customer Service Manager/Director
- Operation Manager/Director
- Sr. Systems Engineer
- Sr. Software Engineer - Web Application
- Business Development Manager
Location: US
- Responsibilities:
- High visibility hands-on position responsible for partner program development and business development with service providers, equipment manufacturers and partners in the territory of the United States.
- Must be knowledgeable in the Voice-over-IP industry and be self directed and self motivated in execution.
- Must be result oriented and have proven track records in a start-up environment.
- Minimum 5 years of experience in sales and business development with successful track record in negotiating and closing partnership agreements that generates results.
- Customer Service Engineer
Location: Taipei, Beijing
- Responsibilities:
- Provide front-line support for our customers and partners.
- Open, follow up, and close trouble tickets.
- Act as first line interface with partners and customers, act as liaison between customers/partners and operation engineers.
- Conduct customer callbacks.
- Complete initial troubleshooting steps for various symptom of user's issue.
- Participates in user acceptance testing (UAT) and user training.
- Requirements:
- Some previous customer service experience, preferably in the area of Telecom and Internet service provider.
- Excellent customer service and interpersonal skills.
- Strong analytical capability in understand and solve problem.
- Familiar with MS Office.
- Ability to work flexible hours and weekends/evenings.
- Knowledgeable in customer billing practices.
- Familiar with Internet technologies and applications.
- Fluent in English and Chinese in both writing and speaking.
- Customer Service Manager/Director
Location: Taipei, Beijing
- Responsibilities:
- Oversee the activities of the staff to ensure that all service level and customer satisfaction goals are met.
- Identify and maintain customer service best practices, policies, and procedures.
- Manage complex customer issues with a sense of urgency, while maintaining customer satisfaction.
- Review daily reports and take appropriate action, as needed.
- Identify and implement process improvements.
- Develop, implement and manage customer satisfaction programs to ensure we provide TelTel customers world class service.
- Participates in user acceptance testing (UAT) and user training.
- Requirements:
- Strong background with 8 years of experience with 4+ years of management responsibilities in a well-established customer service environment.
- Solid understanding of customer service concept and structure.
- Experience in developing and implementing customer service policies and procedures.
- Strong knowledge of telecommunication industry in the area of customer billing practice and customer dispute handling.
- Working knowledge of Internet protocol and VoIP general technology and issues.
- Flexibility and ability to adapt to a constantly changing environment.
- Excellent analytical skills and proven ability for creative problem solving.
- Highly organized with attention to details.
- Ability to work collaboratively with the entire team to meet company objectives.
- Excellent communication skills in English and Chinese both written and verbal with strong leadership skill.
- Operation Manager/Director
Location: Taipei
- Responsibilities:
- Manage day to day operation to ensure maximum service availability and quality for TelTel infrastructure, system, and services.
- Monitor and analyze operation issue to ensure problems are identified and solved as rapidly and efficiently.
- Develop and document operating procedures to support the day to day operations.
- Assess requirements, alternatives, and risks/benefits for various operation projects.
- Recommends and identifies opportunities and solutions to improve service efficiency and cost effectiveness.
- Is available for after hour, on-call activities as needed.
- Engage in daily operation tasks with extensive hand on work.
- Requirements:
- BS or MS degree in Computer Science or Engineering with a minimum 8 years experience in related IT related field.
- At least 3 years of project and people management experience in managing large systems infrastructure with Internet related service or operation.
- Strong knowledge of TCP/IP networking and related application protocols.
- Extensive experience with Linux environment with strong hands-on administrator ability in either networking or system administration.
- Strong knowledge of IT Operations environments with understanding of existing voice and data communication technology.
- Working knowledge of modern telecom and IP transport services and capabilities.
- VoIP experience with knowledge with SIP protocol is a big plus.
- Excellent interpersonal and communication skills and ability to work effectively with all organizational levels.
- Strong leadership and team-building skills.
- Fluent in English and Chinese for both writing and speaking.
- Sr. Systems Engineer
Location: Taipei
- Responsibilities:
- Deploy and configure TelTel system and network infrastructure.
- Monitor and analyze operation issue to ensure problems are identified and solved as rapidly and efficiently.
- Help to develop tools to manage and monitor the system.
- Develop and document operating procedures to support the day to day operations.
- Recommends and identifies opportunities and solutions to improve service efficiency and cost effectiveness.
- Is available for after hour, on-call activities as needed.
- Engage in daily operation tasks with extensive hand on work.
- Requirements:
- BS or MS degree in Computer Science or Engineering with a 4+ years experience in related IT related field.
- Strong knowledge of Internet networking and related application protocols.
- Extensive experience with Linux environment.
- Strong hands-on skill in both networking and system administration.
- VoIP experience with knowledge with SIP protocol is a big plus.
- Fluent in Chinese and English languages in reading and writing.
- Sr. Software Engineer - Web Application
Location: Taipei
- Responsibilities:
- Design and develop business and operation support system for TelTel service.
- Work with operation team closely to deliver new services and features.
- Serve as a project lead or individual contributor depending on project assignment.
- Mentor and train junior engineers.
- Requirements:
- Minimum 3 years of commercial software development experience.
- Experience in developing web based application using Java.
- Expert level knowledge with HTTP, HTML, and XML.
- Good understanding of J2EE system architecture, web services and other distributed technologies.
- Good knowledge of SQL and Database system like Oracle, MySQL, or Postgres.
- Basic knowledge of JSP / Struts or similar dynamic web page delivery system.
- Experience with PHP development is a big plus.
- Familiarity with JBOSS is a plus.
- Prior exposure with telecom or Internet based business and operation support system is a big plus.
- High degree of self-motivation and flexibility with ability to effectively organize and prioritize multiple tasks.
- Ability and willingness to proactively interact to achieve results in a dynamic environment.
Contact Information
Send email to hr@teltel.com
|
|
|
 |
|
 |
|
|
